From the beginning of 2008 everyone knew that this year was about to be something really special. From the addition of the morning huddles to the new processes between customer service and sales, we were all amped for success. At New Years Eve Janet, Jeff, Stephanie, & I all toasted our standard toast, “To what’s Next!” Little did we know in just one day something important was about to happen.
The morning of January 2nd started like everyday here at ACA. All of management and support staff of ACA met in our morning huddle, we reviewed all the new changes for 2008 and wished everyone a good day. Nick Farrell and Mike McMillan first thing in the morning both got faxes with client’s paperwork; little did any of us know or imagine this was simply the tip of the iceberg for new accounts in January. In the weeks to follow ACA saw 58 additional accounts come in for new service. This amount of sales just left everyone with one exclamation, WOW!!
After over 20 straight days of 14+ hour work days in all departments February could not have come any faster. But even in a 28 day month sales was able to pull out 27 sales in that month as well, continuing the long hours of work.
But, even after all the long work days, and hard work of turning up comparatively, a small answering service, inside of 2 months we were able to get through it as a team. Over the next few months we continued having great growth in sales, and began to focus on improving our business processes for new accounts.
The rest of the year stayed consistent with a monthly average of new revenue of $10.000 for 1st, 2nd, & 3rd quarter. This amazing growth has led ACA now into December, and the close of 4th quarter. Wrapping up the 4th quarter, all of us in senior management began focusing in on the end of year number and all the accomplishments we have made. Right now, as it stands ACA has broken the record set last year of 22% growth in one year and hit 24%, we have added over 20 new seats in our 5532 location, and best of all we now employee and support over 120 employees. These remarkable achievements are a direct reflection of the hard work of everyone her at ACA, especially the agents as they truly are the life blood that keeps us all moving forward.
With 2009 only now literally days away, the attention of management now looks to what is to come. We once again are getting new processes put in place, building forecast models, cleaning off desks, and getting ready for what many of us believe will be yet again another record breaking year. So this New Years Eve when that clock strikes mid-night, please join the rest of your ACA team in toasting, “TO WHAT’S NEXT!”
Bio: Michael McMillan is the director of Sales & Marketing for ACA. “To What's Next!” tells the story of the struggles & accomplishments of Answer Center America, Inc. in 2008. For more information on ACA's services please visit http://www.goacanow.com.
 |
| From Sales Life Style |
No comments:
Post a Comment