ABC - Always Be Closing

My Favorite Movie Scene
Of All Time!!!!

ABC - Always Be Closing

Cubs Tour

This was by far one of the coolest tours I have ever been on. They do these tours every year and would suggest it to anyone who loves the game. GO CUBS!!!!

- Michael C. McMillan

From Sales Life Style

Updated ACA Online Video

1st Quarter In The Books, The Record Books That Is!

Today officially starts the beginning of the 2nd quarter and the close of the 1st quarter for ACA.  This is a monumental day for ACA and our team as we are about to close our single largest sales month in ACA history.  We owe much of our teams success directly back to 1 man who literally changed the face of the ACA sales force forever, Jack Daly. 

I had the pleasure of meeting Jack at the ATSI Owners Forum, a annual industry conference for call center owners.  Jack helped make me understand that my position of Director of Sales was not to be the top sales person at my organization, but to mentor my sales people to become as good r better than I am.  This understanding led me to re-evaluate the way my team was structured and it's scalability.  Once I saw just how correct Jack was I immediately made the change from player coach to simply coach.  Needless to say this change was shocking to my upper management team as I alone pulled in 50% of the net sales of the company.  But, the decision was made and I was given these simple encouraging words, "Don't F Up!"  LOL!!!

To sum everything up for all my number driven fans out there let me leave you with this.  I entered this quarter with out me selling and with 3 new green sales guys, for a total of 5 sales people.  From this team I was able to increase out quarterly net sales by 60% in 1 quarter.  Now I am not saying this did not come with out some sleepless nights but was it worth it in the end?  Hell Yeah!!!  The structure of my team now allows for the continued scalability needed to hit ACA's corporate growth goals for many years to come.

So on behalf of the Entire Team at Answer Center America, Inc. Thank you Jack Daly!  You wrapped up your presentation saying you simply want to make a difference at a business.  I hope this blog posting shows you that you succeeded at ACA!!!

xoxo

Michael "Sales King!" McMillan

From Sales Life Style

Very Cool New Web Tool

Have you heard the about one of the newest domain extensions, ".TEL"?  

If not then you are truelly missing out on something simply amazing.  .tel is what the telephone book was to the 19th century.  It is a 1 stop shop to find out anything on a person through one link easily accessed through your cell phone or internet browser.  Check out http://painternetmarketing.com/blog/why-you-should-get-a-dot-tel-domain to learn more about it.

If you want to see a sample visit my new .TEL site at http://salesking.tel on your cell or on your browser.

xoxo

Michael "Sales King!" McMillan

From Sales Life Style

Happy St. Patty's Day!!!

May a tanker truck full of green beer careen off the road, roll over in your yard, and spill all of its contents into your swimming pool...

xoxo

Michael "Sales King!" McMillan

Happy St. Patty's Day Everyone!!!

From Sales Life Style

Our Puppy Playing

Daisy's First Day Home

Here are a few photos on our new addition to our family.  I will make sure to get more video's and photos up as we take them.

Call Center Metrics Can Boost Quality and Save Money

Summary: There are productivity, quality, and customer satisfaction metrics which can be measured to enhance quality and increase a company bottom line. GoACAnow.com offers call center solutions that can manage inbound or outbound business calls professionally.
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Call center metrics are key performance indicators, and they should focus on business goals and call center solutions. If metrics are analyzed and lined up with strategies, they can boost quality and save an organization money. Metrics monitor a call center’s performance by gathering and analyzing information; there are productivity metrics, quality metrics, and customer satisfaction metrics.

Inbound productivity metrics include the number of calls handled, and their timing. Also included are the number of emails handled, and the average time to respond to emails. Inbound productivity metrics comprise the percentage of calls and transactions resolved in the first contact. Outbound productivity metrics include the number of outbound calls and their timing. Productivity metrics for orders and quotes include the number of quotes and proposals, prices of quotes, and dollar amount of items sold. They also identify the number of leads and cross-sell/up-sell opportunities.

Quality metrics involve the accuracy of orders and quotes. They quantify product knowledge, technical knowledge, and communication and problem solving skills. Satisfaction metrics are figured from real time surveys of customers, field sales staff, and partners/distributors.

Analyzing these metrics can show if goals are being met, and if call center solutions are needed. The results will show specific areas that need improvement, and the quality of the call center will improve if new plans are put into practice. Cost analysis including measuring cost per call can save money and increase revenues by implementing improvements where needed.

Answer Center America, Inc. offers high quality call center solutions with their state of the art technology, and professional staffing. GoACAnow.com operates efficiently by analyzing metrics, and can increase a business’ bottom line.



Bio: Grace Enderlein is a freelance writer and editor. “Call Center Metrics Can Boost Quality and Save Money” outlines what metrics measure, and how they can increase quality and save money for call center solutions.

From Sales Life Style

Biggest Loser Tryouts

The weather is snowy and freezing cold. This is what I walked into at 4am to head to NBC tower to stand outside for 5 hours for my 2 minutes to beg for attention to get a spot of Biggest Loser. Now I must admit it was a very interesting day. I got the opportunity to meet Jerry, Stella, &Bernie all previous contenders on the Biggest Loser. Of course this was a big highlight of my day, but Jerry really motivated me to stay in that line. He explained how just 22 weeks prior it was him in the same line doing the same thing. So I think to myself, if a 60 year old man can do this I better be able to at 26. LOL!!!

The entire time waiting concluded with 12 of us sitting at a table and told get our attention in the next 2 minutes by responding to the topic we provide. All I can say is thank you Mom for raising a sales person!!! My background made this a walk in the park for me and my wife. But, I must admit I really felt bad for a few of the other people at my table as they really had no chance, and really need that show.

My wife Steph and I are still praying for a call back in the next 2 days, if not we will not give up and get our video out ASAP! Please prey for us as both of us really need this opportunity as we both really want kids.

From Sales Life Style

Bio: Michael McMillan is the director of Sales & Marketing for Answer Center America, Inc. “Biggest Loser Tryouts” is a review of my trip to NBC tower for the Biggest Loser open casting call. For more information on ACA's services please visit http://www.goacanow.com.