Many organizations have historically wanted to lean heavily toward Operational Efficiency to keep costs for supporting their customers to a minimum. But, with the current economic climate and increased market competition, many businesses have begun to realize they must shift their focus over to Operational Quality to maintain and grow their customer base.
To make this type of change requires a complete shift in culture and business process in your call centers, which can be a long process to do without the assistance of a partner like The Connection. By partnering with our team it will allow you access to an entirely new pool of agents who do not have a preconceived notion of how things have always been done. It allows you the opportunity to start fresh and mold an entirely new group of support specialists for your customers that can be focused on Operational Quality!
So if you team is looking to make the change, please let me know so we can set-up a time to have you out to one of our centers and come up with a game plan to get your organization and The Connection working together to build an amazing support solution for your customers!
To Your Success & Prosperity,
Michael C. McMillan | Director of Sales
The Connection® Contact Center Services
11351 Rupp Drive, Burnsville, MN 55337
Direct Line: (952) 948-5476
Cell: (773) 301-2202
Fax: (952) 948-5498
Website: http://www.the-connection.com
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